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Technical Support
Whenever You Need Us, We’re Here Waiting For You. CROPILOTS’ engineers are available for being dispatched overseas for installation, commissioning, or even after-sales service. We offer free training to teach you how to properly use the farm tractors and farm implements or even the software. Staffed by experienced service professionals, our support center is never closed. We field more than 10,000 requests each year, resolving 95% with just online support. Our technical support professionals are available 24 hours a day, 365 days a year. Our service professionals can help you:
- Diagnose and troubleshoot.
- Assess machine performance.
- Identify components.
- Mount and/or remove components.
- Review software and control systems.
- Optimize equipment performance.
Remote Machinery Diagnostics
Professional remote technical support is available around the clock, by phone or online instant messenger software, such as Skype, WhatsApp, CROPILOTS Online Live Chat, etc. We don’t have to be in your workshop to diagnose a problem with your machinery. Through audio/video communication, CROPILOTS remote machinery diagnostics reduce your need for field service calls and expenses and put you back to work, fast.
Transmit video directly to CROPILOTS support personnel. With CROPILOTS remote machinery diagnostics, our technical specialists work directly with you in real-time for fast results. You can transmit video directly to our technical support center. This visual information provides the needed detail to diagnose even the most difficult problem. With this reference, our technical support specialist can determine maintenance requirements, needed parts, or suggest other solutions.
For more information, call +86-15589711995 or Email Tech Support – support@cropilots.com.
The above technical support content serves as a comprehensive guide for maintaining the highest quality standards for our farm tractors and farm implements. By adhering to these procedures, we aim to provide the best possible support to our customers. If you have any questions or concerns, please do not hesitate to reach out to our customer service department.
