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Customer Service
CROPILOTS will provide outstanding pre-sale and after-sale service with over 10 years of experience.
Pre-Sales Service
- Consultation and Product Recommendation: According to customer’s requirements, we can provide professional advice and recommend the most suitable farm tractors or farm implements for the customer.
- Machining Solution Design: Based on customer’s needs, we can design a unique solution that supports higher manufacturing efficiency and better performance for the customer.
- Custom and OEM Service: The divisions and partnerships of CROPILOTS welcome both custom work and OEM customers. We have a broad range of capabilities and manufacturing strengths, which makes it possible for CROPILOTS to customize our existing products for OEM customers.
After-Sales Service
- We will supply the farm tractors or farm implements with training video and user’s manual in English for installation, operation, maintenance, and troubleshooting. We shall provide technical guidance through Desktop remote, E-mail, Telephone, Mobile, WhatsApp, Skype, 24/7 online chat, and so on when you encounter issues with installation, operation, or adjustment. (Recommended)
- You can come to our farm tractors and farm implements factory for training. We will offer professional guidance, direct and effective face-to-face training. Here we have assembled equipment, all sorts of tools, and testing facilities. Training Time: 3~5 days. (Recommended)
- Our engineer can provide door-to-door instruction training service at your local site. We require your assistance in dealing with visa formalities, prepayment of traveling expenses, and accommodation for our engineers during the business trip and service period before their dispatch. It is advisable to arrange a translator for both of our engineers during the training period.
Please note that there are no free samples of agricultural machinery, and overseas customers need to pay for international express delivery.
The above customer service content ensures a comprehensive, friendly, and warm experience for our customers. We aim to provide the best possible support before, during, and after the purchase of our farm tractors and farm implements. If you have any questions or concerns, please do not hesitate to reach out to our customer service department.
For more information, call +86-15589711995 or Email Tech Support – support@cropilots.com.
