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After Sales Service
Cropilots, Your Trusted Partner in Quality Farm Tractors
Comprehensive After-Sales Support
Embarking on a journey with us doesn’t end at purchase. From the moment your tractor leaves our facility to its many years in your fields, we’re by your side. Experience meticulous support at every stage, ensuring seamless operations and long-lasting performance.
Explore Support Step by Step
Shipment Tracking & Updates
From the moment your tractor is dispatched from our facility, we place the power of tracking in your hands. You won’t be left wondering about its whereabouts. We provide you with a real-time tracking, allowing you to monitor its journey.
Additionally, our dedicated logistics team will send you consistent updates, ensuring you’re informed about every major transit milestone. With our transparent shipping process, you can rest assured that you’ll always be in the loop about your tractor’s journey to your doorstep.
Customs & Import Assistance
When your tractor crosses international borders, the process might seem daunting. But with us by your side, it becomes smoother. We supply all the crucial documents you’ll need for a hassle-free customs clearance. And while diving into the import process, you won’t be doing it alone. Our team offers you step-by-step guidance to simplify matters.
Although we do provide reference rates for import duties to help you plan, we always recommend that you engage with your local customs authorities to obtain the most accurate figures. Your success in this international venture is, after all, our success too.
Installation Coordination
As your tractor touches down at its new home, starting on the right foot is paramount. Our seasoned experts will work closely with you or your local technicians, providing detailed guidance on unloading, initial setup, and first-run procedures. Our mission is to make sure that your tractor not only arrives safely but also thrives in its new environment from day one.
Product Training & Operational Excellence
Acquiring a new tractor is just the beginning; truly leveraging its capabilities is where the journey begins. With our comprehensive online training sessions, you’ll not only understand every feature your tractor boasts but also the safest and most efficient ways to operate it. From routine operations to specialized tasks and essential maintenance practices, we stand by you to ensure you’re well-equipped for every challenge ahead, optimizing both performance and tractor lifespan.
Dedicated Technical Assistance
Tractors, as sophisticated machines, may occasionally present you with intricate challenges. But worry not. Our seasoned technical team stands at the ready, ensuring you’re never left grappling with an issue alone. Whether it’s a minor hiccup or a more complex operational conundrum, a call or message to us brings immediate guidance and expertise to your doorstep. With our steadfast support, you can count on uninterrupted performance and swift resolutions.
Genuine Parts & Prompt Maintenance
The integrity and longevity of your tractor hinge on the quality of its components. Recognizing this, we are steadfast in our commitment to providing only genuine parts. Whether you’re seeking essentials for routine maintenance or an unexpected component replacement, our expansive network ensures swift deliveries. Explore our list to find the exact part tailored to your tractor model, underlining our dedication to your machine’s impeccable performance.
Assured Warranty Period
Your confidence in our tractors is mirrored in our warranty commitment. Every core part is vouched for a period of 1 year from the original purchase date against defects in workmanship and materials. It’s essential to note that our warranty doesn’t cover labor or costs stemming from misuse or neglect. Should you wish to explore extended warranty options, please contact our support team for a seamless experience.
Feedback-Driven Excellence
Your experience with our tractors and services is paramount to us. We genuinely encourage you to share regular feedback on every aspect, from your tractor’s performance to any facet of our service delivery. Your valuable insights not only help us enhance our offerings but ensure we continually align with your evolving needs. Because at the heart of our brand, is a commitment to excellence shaped by your feedback.
Engage with Our Expertise and Discover More
Dive deeper into what makes our operations stand out and how we continually strive to serve you better. Whether it’s exploring our diverse range of tractor products, getting a firsthand look at our state-of-the-art factory, or staying updated with industry insights from our blog, we invite you to join our journey.
Request A Free Quote
We'd like to work with you
Send us a message if you have any questions or request a quote. Our experts will give you a reply within 24 hours and help you select the right farm machine you want.
